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WATER SERVICES TRUST FUND´s customer satisfaction is nested in our Service Delivery Charter credo “committed to courtesy and excellence in service delivery”. Our objectives are to provide timely, effective and accurate information on our financial support. Your feedback telling us what is going well and what needs improvement is essential to our success in our efforts to better serve you. Please take a moment to complete this survey. Thank you for your feedback.
Please Tick the service provider:

Office of the Chief Executive Officer

Finance and Administration Department

Procurement Office

Human Resources Office

Reception

Resource Mobilization Office

Internal Audit Office

Investment Department

Urban Project Cycle(UPC)

Community Project Cycle (CPC)

Water Resources Users Development Cycle (WDC) Unicef-WASH

Quality Assurance Department

Internal Audit Office

Public Relations Department

What was the nature of your contact with us? (Please tick only one box)

General information

Technical assistance

General information

Other (specify):  

Please tick where appropriate
Statements Strongly
Agree		 Agree Disagree Strongly Disagree No comment
Staff was courteous and helpful.
Staff provided complete, accurate information to you.
A timely response was provided.
My overall experience was positive.
Please complete the section below if your contact with us involved funding procedures/proposals.
The application instructions were understandable.
The funding procedures were understandable.
Institution/Organization
Name/Email (optional)
Date
 
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